Downer Group is a leading provider of services in markets that include Transport, Mining, Energy, Utilities, Communications and Facilities. The group has a global workforce of approximately 20,000 people. It is Downer Group’s commitment to building trusted relationships with its stakeholders that has ensured the strength and growth of the company since 1863.
In 2013, Downer Mining announced the award of a 4.5 year contract with Roy Hill Iron Ore Ltd. The Project was valued at 500 million. Early 2014 Downer moved in with a fleet of 18 Haul Trucks, 2 Excavators and a workforce 220 strong. Work began at Roy Hill mine site with services that included drill and blast and load and haul of iron ore.
Every person at Roy Hill mine site need to be inducted as part of Downer’s WHSMS. The problem was that the induction system they were using was overly complicated and time consuming. The team at Roy Hill needed team members to conduct inductions, complete and file paper work and maintain spreadsheets. “We needed to simplify the induction process,” explains Lance, Health & Safety Regional Manager.
Downer began to look into systems that would help to streamline the induction process but could not find a product that fit all of their requirements. They learned of TIKS through our partnerships with other major mining organisations. TIKS works closely with our clients to create solutions that mould into their own architecture. “We chose TIKS because it was innovative…We looked at other systems but they couldn’t do what we wanted them to do”.
Downer also needed a way to make sure that people understood the induction. TIKS proposed a function that tested people after their induction material was displayed. The induction test is randomised so that people cannot memorise the answers. The induction test function ensures that people pay attention and all people onsite are compliant. New functions can always be added on a need-by-basis with minimal disturbance to the system.
“We liked the fact that we can add more functionality as we need it,” added Lance.
Downer needed to simplify the induction process and felt that TIKS was innovative and the right fit. The new system would replace the paper trail at Roy Hill and remove the need for staff to conduct inductions. By replacing their current system they would save on the time, hassle and cost of inductions. TIKS consulted with Downer to identify the right solution.
Lance says “TIKS Visitor is easy to use and people like using it. It saves heaps of time and reduces the paper-trail so we save on cost there”.
Roy Hill mine site has employed around 220 people to carry out the Roy Hill mining project. If each of those people is signing in and out each day and based on average staffing and materials cost, annual spend can be up to $68,000.00 per year. Compared with TIKS where annual spend is only around $1,950.00. In addition with TIKS Visitor, efficiencies can be increased by as much as 96%. “TIKS Visitor has streamlined our induction process. It saves heaps of time. We used to have someone have to do the induction but now people do it on the kiosk,” confirms Lance.
With TIKS Visitor, anyone coming onto site simply signs in at a self-serve kiosk. TIKS Visitor will capture their information, photo and print a self-adhesive badge with a barcode. When the person is ready to sign out they simply need to scan the barcode and confirm they are leaving in just one touch. Inductions are rolled out to the person either if they have not been on site before, or are due for renewal. The person cannot sign in unless the induction is complete.
Now that Downer Mining Roy Hill have a streamlined induction system their team have better control over the induction process. With inductions being managed through the kiosk system and reporting and records being centralised through TIKS admin the Roy Hill team can put more of thier time into other tasks at hand. “TIKS Visitor has simplified our induction process” – Lance.
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